Singapore Airlines Baggage, Cancellation & Seat Policy: Complete Guide

Singapore Airlines Baggage Policy

Singapore Airlines uses a weight-based baggage system on most routes. Allowances by cabin:

• Economy (Lite): 20 kg checked baggage, 7 kg carry-on
• Economy (Standard): 25 kg checked baggage, 7 kg carry-on
• Economy (Flexi): 30 kg checked baggage, 7 kg carry-on
• Premium Economy: 35 kg checked baggage, 13 kg carry-on
• Business Class: 40 kg checked baggage, 13 kg carry-on
• First Class / Suites: 50 kg checked baggage, 13 kg carry-on

On routes originating from the US, Singapore Airlines applies a piece-based rule: economy gets two bags at 23 kg each, business/first gets two bags at 32 kg each.

Carry-on dimensions are capped at 54 cm × 38 cm × 23 cm. Excess baggage is billed per kilogram and varies by route — online purchase is always cheaper than at the airport.

Cancellation and Change Policy

Singapore Airlines honors a 24-hour cancellation window for tickets booked directly. After that period:

• Lite fares: No changes, no refund (taxes only returned).
• Standard fares: Changes allowed with a fee plus fare difference. Travel voucher issued for the unused portion.
• Flexi fares: Free changes, full refund to original payment method.

Singapore Airlines is well-regarded for customer service during disruptions. During irregular operations, the airline proactively rebooks passengers and offers hotel accommodation for overnight delays.

Seat Selection

Seat selection on Economy Lite fares is only available at check-in (48 hours before for KrisFlyer members, 24 hours for others). Standard fare passengers can select a limited number of seats for free when booking. Flexi fares have full free seat selection.

Extra legroom seats (emergency exit rows and bulkheads) cost SGD 30–100 per flight in economy, depending on the route length. All Business and First Class seats are free to select.

KrisFlyer Loyalty Program

Singapore Airlines' KrisFlyer is widely regarded as one of the best frequent flyer programs in Asia. The program has three status tiers: KrisFlyer (entry), PPS Club (for premium cabin passengers), and Solitaire PPS (top tier requiring significant annual spend). Elite tiers on KrisFlyer are KrisFlyer Elite Silver (25,000 elite miles/year) and Elite Gold (50,000 elite miles/year).

KrisFlyer miles can be earned on Singapore Airlines and all Star Alliance partner flights, as well as with hotel and credit card partners. Redemptions are particularly valuable for Singapore Airlines' own premium cabins — business class to Singapore from the US can be booked for 88,000–115,000 KrisFlyer miles round-trip, and the Suites product (only on the A380) starts around 228,000 miles round-trip from the US.

KrisFlyer miles expire 36 months after earning if unused. This is important to track and plan around.

Singapore Airlines Cabin Products

Singapore Airlines consistently ranks among the world's best airlines. Its Business Class (Book the Cook meal pre-ordering, direct aisle access) and First Class Suites (enclosed private suites with double beds) are benchmarks for the industry. The airline operates a modern fleet of A380s, A350s, and Boeing 787s.

Pro Tips for Flying Singapore Airlines

• Pre-order meals through the 'Book the Cook' service (available 24 hours to 6 months before departure in premium cabins) for a restaurant-quality selection at 35,000 feet.
• KrisFlyer miles transfer in at 1:1 from Amex Membership Rewards and Chase Ultimate Rewards (via transfer partners), making it easy to top up for an award.
• Flexi fares are worth the premium for international travel if your schedule is uncertain — the refund policy is genuinely flexible.
• Check KrisFlyer's 'Spontaneous Escapes' promotions for discounted last-minute award flights.
• The Singapore Airlines A380 Suites are available on Singapore–London and Singapore–Sydney routes and represent arguably the finest commercial flight experience in the world.